Terms & Conditions
USE OF THE WEBSITE
By using the website you are confirming that you are 18 years old or over, or if you are under 18 then you are using it with the consent of a parent or guardian
ACCESS TO OUR SITE
We will do our best to ensure that the availability of our website will be uninterrupted and that transmissions will be error-free, however, due to the nature of the Internet, this cannot be guaranteed. Occasionally your access to the website may be suspended or restricted to allow for repairs, maintenance or the introduction of new features and services. We will attempt to minimize the frequency and duration of any such suspension or restriction. We are not liable if the website is unavailable for any period of time.
We reserve the right to terminate the website, or parts of it, or remove any products or services without prior warning. This may happen if the law changes and restricts our ability to provide the website or any part of it, including products and services, or if technical difficulties or events beyond our control prevent us from operating the website.
We cannot guarantee that the website is free from computer viruses. It is your responsibility to take precautions in this respect.
LICENCE FOR WEBSITE ACCESS
We grant you a limited license to access and make personal use of our website, but not to download (other than page caching), or modify it, or any part of it, unless you have our express written consent. This license does not include any resale or commercial use of the website or its contents; the collection and use of any product listings, descriptions or prices; any derivative use of the website or its content; or the use of data mining, robots, or similar data gathering and extraction tools.
Neither this website nor any portion of it, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to our website as long as this link does not portray us, or our affiliates and their products in a false, misleading, derogatory, or otherwise offensive matter.
You must not use our website in any way that causes, or is likely to cause, it or access to it to be interrupted, damaged or impaired in any way.
You understand that it is you, and not us, who is responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use our website for fraudulent reasons, or in connection with any criminal offense or other unlawful activity. Any unlawful or fraudulent use of our website is likely to result in details being passed to the police or relevant authorities.
You must not use our website to send, use or reuse any material that: is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; is in breach of copyright, trademark, confidence, privacy or any other right; is otherwise injurious to third parties; consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any 'spam' to cause annoyance, inconvenience or needless anxiety.
PLACING AN ORDER
For further information on placing an order online, please see our ‘buying online’ section.
After placing an order online we will email you a confirmation of your order as soon as possible. This email will confirm what you have ordered and the price. This is not an order acceptance from us.
When we despatch your order we will send you a despatch confirmation email to the email address you provided. This email marks our formal acceptance of your order and our obligation to complete the contract.
If a different delivery address has been requested we reserve the right to send a letter to the billing address to confirm order details.
We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:
- Your payment is not authorized or has been marked as fraudulent, or potentially fraudulent by the payment system.
- Payment has been made using a card not issued in a country we dispatch to.
- There is an error on the website regarding the price or description of a product.
- The items ordered are no longer in stock or available.
- We have tried contacting you about your order and have not heard back within a reasonable period of time.
If the items you have ordered are unavailable you will be notified as soon as possible. Unfortunately, due to the dispatch process beginning immediately after orders are placed, we are unable to cancel successful orders and so any unwanted items will have to be returned for a refund (see our returns policy for details).
By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorized to use the card on which payment was made.
PLEASE NOTE THAT ORDERS CONTAINING MULTIPLE ITEMS MAY BE SUBJECT TO A SLIGHT DELAY IN DISPATCH. WE WILL CONTACT YOU AS SOON AS POSSIBLE TO INFORM YOU OF ANY DELAY.
All products are subject to availability which is subject to change.
Products shown will not be actual size, where available approximate measurements are provided.
All colors are reproduced as accurately as electronic processes allow.
Gemstones and other details may vary in color from the product picture accompanying, due to the nature of such stones. We aim to show the best representation of each product, but differences in stones may naturally occur.
We reserve the right to amend the details and specifications of our products as necessary or to conform with any changes in UK or EU requirements.
We try to ensure that our website is as accurate as possible, however, we cannot be held responsible for any inaccuracies or errors beyond our control.
All items will be supplied in our own packaging or branded packaging from suppliers.
Not all of our stores stock all of the products on our website. If you wish to view an item in the store before placing an order, please contact the store in advance to ensure that the item you want is available.
PRICING AND PAYMENT
All prices are in US dollar Sterling and include VAT at the prevailing rate unless stated.
Where applicable, delivery costs will be added to the total price of the goods.
Prices are subject to change without notice.
The price you pay is the price of the goods shown at the time you placed your order, including any additional delivery costs if applicable.
Despite our best efforts, pricing errors may occasionally occur. We will verify pricing when processing your order. If a product's correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.
Please note we are offering an extended returns policy over the Christmas period: all items free shipping.
We will endeavor to meet any given date for delivery however we cannot be held responsible for any delays beyond our control. If we are unable to make the expected delivery date we shall inform you by email or phone as soon as possible.
Once dispatched all orders are fully insured by Royal Mail or ourselves until they have been delivered and signed for.
As soon as your order has been delivered, or confirmed as having been delivered by Royal Mail, then you will be responsible for them.
This website contains links to other websites. These websites are outside of our control and we cannot be held responsible or liable for these websites. These links are provided because we feel they may be of interest to you, but we do not monitor or endorse these websites or their views.
We cannot accept responsibility for any loss or damage experienced as a result of our website, or the goods and services supplied by it, except as required by law.
We are still liable for:
- Loss, damage, death or personal injury resulting from our negligence.
- The quality of the products and services we provide.
- Fraudulent misrepresentation.